As an established provider of home care services, we have many years’ experience of working with local authority procurement teams, which means we have a strong understanding of the procurement process and tender requirements. Our approach to ensuring the highest standards of compliance are reflected in our policies and procedures which are regularly reviewed to deliver best practice care at home. From recruitment of our carers, to training to workplace supervision and support you can be assured that we can provide the right care package for your service user that can evolve with their changing needs. We know through our experience that situations change so our local level support and contingency planning ensures we always deliver a safe, responsive and reliable service.

We know how important it is that service users’ holistic needs are met. Our carers will support not only their physical and personal care needs, but are there to provide socialisation, emotional and psychological support. We match the most suitable carers so that interests and backgrounds are aligned as we know this provides a person-centred approach, whilst ensuring a person’s life is enriched and enjoyable. Our carers will support to maintain friendships and social interests, whilst ensuring service users continue to be connected to the things they care about in their local community.

We are proud that our approach to service quality and delivery of person-centred care has seen us reimplemented onto local authority framework agreements in the communities where we provide funded home care.
Unlike other providers, we are able to offer a dedicated team of carers for our care packages, which mean our clients and their families benefit from continuity and consistency of care. We know that this provides much-needed peace of mind and reassurance.